Solutions

The Lingubot is a virtual interactive assistant capable of holding conversations with digital users in real time, 24/7.

The underlying technology is based on a sophisticated word and phrase pattern recognition system that matches pre-programmed responses in the Lingubot's knowledge base with questions typed in by users.

For users it means the sensation of communicating with a 'real' person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations - a feature that makes our solution unique.

No-one does it better. In fact, no one does it all ...

Lingubot applications

For web users - particularly of content-rich web sites - Lingubots can deliver important information far more quickly and efficiently than conventional channels like email or telephone. The result? Happier customers. Increased online retention; plus reduced operational costs and resources for your business.

But web is only part of the story. Lingubots are now deployed across a variety of other platforms, including SMS in the form of innovative and high-revenue chat applications; and WAP - where the advent of truly interactive and 'real' Lingubot characters has added a new dimension to games and other applications.

Easy and open

Lingubots are easy to implement and manage and do not require any technical or programming skills. Over the past five years we've developed a suite of tools that manage the entire authoring process: from database access and management to testing... all of which enables you to focus on being creative with the most important element of all... the content.

Lingubots are based entirely on open systems, and integrate seamlessly with your current technology platforms. The same principle applies to the user interface. It could be a very simple, static image. Or it could be a branded, animated character like Emma, who we created for BT.

Ultimately, the only limit to the look, size and scope of the Lingubot's knowledge and personality is ... your own.

Measuring results - Reporting made easy

Lingubot technology delivers valuable insights into customers' behaviour - and interaction with your brand that simply cannot be achieved with traditional web analytics.

Transcripts of user conversations with your Lingubot can be easily managed and analysed - giving you multiple, tacit views of your users, what they are saying, thinking and feeling - at the most granular level. Download our reporting tools pdf .

It's a far cry from traditional 'clicks'.